Flashpoint 28-8-2016 Luke 14:7-14

I'll take this as Luke 14:1-14
From 1-7 Jesus is challenging people about the rule of "don't work on the Sabbath"  He talks about retrieving animals that have fallen down wells and healing sick people and doing it because it has to be done.
7-14 has a story about being invited to a dinner and a warning not to sit at the bast place near the guest of honour because you may be embarrassed if asked to move for someone of a higher stature.
The warning is that those who big note themselves will be humbled and vis versa.  It concludes with an encouragement to invite those who can not repay you.

OK so what do we distill this down to for the kids.

Do be humble.

Samsung S5 movie files

PROBLEM
I could not find and copy video files off my Samsung S5 to my Windows 10 PC.

INVESTIGATION
Going to my files>Videos
tap and hold.  observe green tick.
Click the three vertical dots at the top right.   This opens a screen called "Details"
Path
/storage/emulated/0/DCIM/Camera/20160283_095822.mp4
I could not on my windows machine find this directory anywhere.

SOLUTION
When the phone is connected to the PC, change the USB connection mode to "Media Device". 
This is done by connecting the phone to the PC,
Slide finger down from the top.
Observe "Connected as a Camera"
Tap it and change to "Connect as Media device (MTP)"
Now the video files show up in the same directory as the still images.  Where they were not visible when it was connected as a camera.

Jazz Club

Peter & Janet, Megan & Frank evening out at the Jazz Club.

Sharney (Russell ?) & Idea of North.
Great food.
Great company.
An altogether good night out.

Chris @ day camp

Marcus at Splendor

Marcus

Fishing with his mates.

BGS Openday 2016 Rowoff

Emma & Jemma Sleepover

Emma and Jemma hatched a plan for Emma to sleep over and watch the Olympics on TV until some time in the middle of the night.

Dan's Samsung S7 Wont Boot - Custom Binary Blocked by FRP lock.

About a month ago, Megan & Dan bought a new Samsung S7 from Kogan for Dan.

Today Dan switched it off  and when he went to turn it back on again it said in red writing on a black background "Custom binary blocked by FRP lock"

This handset was purchased about a month ago from Kogan.

The data on the back says:
CE0168
SM-G930F SAMSUNG YATELEY GU46 6GC UK
IMEI 3588 10/07/xxxxxx/7 S/NR58xxxxxxxx

Note the "UK".
I wonder if they have bought a UK handset and done some kind of un locking unblocking thing to the OS hence the "Custom Binary" referenced above.

You have to wonder how Samsung can justify selling a S7 in pommie land for less than here.  I could imagine they may sell them for less in a poor country but pommie land is surely a pretty high cost country like Oz.

http://www.pcworld.idg.com.au/article/418458/note_about_grey_import_smartphones/

volume up + home + power -> System update
Then this screen comes up

If one chooses "View Recovery Logs" then this comes up.

And then this.


Means nothin to me

volume down + home + power -> screen to allow custom OS. Volume up to continue.  Volume down to cancel.  Naturally cancelled.















====================
15-08-2016 Call Kogan (Again)

12-09-2016
Two weeks have passed since they acknowledged receipt of Dan's phone.
Call Kogan to see whats going on.  Gave up after being on hold for ages (half an hour).
Sent email response to the RMA

Hi

References:
Order Number = TFNPxxxx
RMA# = 5179xxx
RA number = RA1112xxx

we have notification by email dated 23 AUG2016 that you received the returned item.

Can you advise the status of this return please.

Feel free to phone me to discuss.  Frank Thomson xxxx xxx xxx

--------------------------------------------------------
On Thu, Aug 18, 2016 at 1:44 PM, Kogan.com Help Desk <help@kogan.com> wrote:

##- Please type your reply above this line -##

Your request #5179xxx has been updated. Reply to this email to respond.
Note: Responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.

12-SEP-2016

Ted (Kogan.com Help Desk)

Sep 12, 12:17 AEST

Hi Frank,

Thank you for your email, and I'm really sorry for the delay in an update.

An assessment has taken place and confirmed the issue – we've noted, though, that the screen has sustained a crack on the lower-left corner.

Though it was slightly difficult to make out, this crack is also visible on the photo of the product you supplied Aug 09.

To illustrate what has been outlined above, I have attached a photo that the technicians have supplied.

We'd really love to come to a resolution, and would appreciate if you could please provide any further information in relation to how this damage may have occurred.

Please let me know so that we will be able to determine the best course of action.

Kindest regards,
Ted
Customer Care Team

12-SEPTEMBER-2016
Yes the crack is present.
It was sustained on the first or second day.  I was present when it was dropped.  It fell about 30cm.
I do not believe that this could be associated with the fault that the unit exhibits. 

So if the intent is to supply a replacement unit then an option would be for us to pay a small fee $50? for that.

Regards,
Frank Thomson

14-SEPTEMBER-2016
Hi Frank,

Thank you for your response and confirming that.

We do believe the crack is separate to the issue.

Unfortunately, as the item has suffered this accidental or user-related damage, we would require that the cost of the repair be covered in order to supply a replacement.

The cost of the replacement glass is $399 – we will not be requiring any additional technician or administration fees be paid.

We do state in section 18.3 of our Warranty Terms and Conditions that an item which has suffered damage such as this is no longer warrantable. However, as the genuine fault with the item is separate to this damage, we can proceed with the claim. We will, though, require the cost of the repair to the non-warrantable damage be covered.

Please let us know if you are prepared to proceed with this and we will prepare an invoice and arrange the replacement once this has been paid.

We can otherwise issue a store credit or refund less the repair cost. This would be $422.89 as the full purchase value less the $399 repair cost.

We look forward to your response and proceeding.

Kindest regards,
Ted
Customer Care Team




6-OCTOBER-2016
I asked Marcus what to do and Marcus sent me back an email.  I kind of softened his a bit.  Marcus's is in blue and the bit I added in maroon.

Hi Ted

Sorry about the delay.  I have been thinking over about how to proceed.   

I must say that I am surprised and disappointed with the approach that your team has taken to this issue.  In my opinion it is unreasonable to impose the screen repair at what looks like full commercial price as a pre-condition to honouring your warranty.           

Section 18 of your Warranty Terms and Conditions begins with the phrase ‘To the full extent permitted by law’. You acknowledge, therefore, that you are bound by the various statutes and common law rules that govern the ever-growing consumer law. I must draw your attention to the following law which applies regardless of our contract:

Section 24 of the Australian Consumer Law provides that a term will be considered unfair (and therefore void – see section 23) if:

(a)    It would cause a significant imbalance in the parties’ rights and obligations arising under the contract; and

(b)    It is not reasonable necessary in order to protect the legitimate interests of the party who would be advantaged by the term; and

(c)     It would cause detriment (whether financial or otherwise) to a party if it were to be applied or relied on.

It is my view that section 18.3 of your Warranty Terms and Conditions is an unfair term. This is because:

(a)    The clause causes a significant imbalance in the parties’ rights and obligations arising under the contract by allowing you to ignore your obligation to honour your warranty; and

(b)    Ignoring your obligation to honour your warranty is not reasonably necessary in order to protect your legitimate interests because, as you acknowledged yourself, the damage has absolutely nothing to do with the issue; and

(c)     By failing to honour your warranty, you cause us financial detriment in the amount of $399. This amount would not have been expended had it not been for the failure of the product. As you acknowledged, the crack does not affect the use of the product and was not in anyway related to the failure that has lead to the warranty claim. 

I hope that you appreciate and acknowledge the standpoint from which I write this letter. If this issue cannot be resolved fairly, I do intend to refer this matter to the Consumer Ombudsman. I believe that I would need to seek legal advice to ensure my consumer rights are not only being observed, but also respected.

I believe that a fair resolution would be for you to repair the existing phone or supply a replacement.  In the case of the latter, I understand that we would obviously benefit because the replacement phone would not have the crack in it's screen and hence my offer of $50.  However $399 is clearly a rip off.

Regards 

Frank Thomson

7-OCTOBER-2016 and Kogan finally agrees
 Ted (Kogan.com Help Desk)
Oct 7, 14:11 AEDT

Hi Frank,

Thank you for your response.

I do certainly appreciate where you're coming from, and I would feel the same way in your position.

I do thank you as well for outlining your position. We've looked at what you've said and we do respect that, although the non-warrantable issue has caused an issue in the matter of supplying a warranty replacement, it's also not caused you an issue and it is only the fault the phone was experiencing.

We'll be able to proceed at this stage with a brand-new replacement and we won't require the cost of repair to be covered in full or in part.

Would the same xxxxxxxxxx address sui to receive this?

Kindest regards,
Ted
Customer Care Team

Concept2 PM2 Console Repair

The batteries leaked in my Concept 2 Ergo PM2 controller.

 Made a bit of a faux-pas in that I cleaned the case in ISO-propal alcohol and it discoloured and partially removed the writing.

For the PCB I tried ISO-propal alcohol, acetone and water and non of them dissolved the leaked and dried battery acid.

 I ended up using a fibreglass brush to rub the dried acid away.

A 66uF capacitor fell off the board.  I think the battery acid may have eaten the solder from under the "+" end.  I did not have any in a "C" size.  Used a 66uF TPS in a D size case.