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Wednesday, October 23, 2024

Electricity Meter Saga

 Origin sent me an email wishing to upgrade my meter.  It's turning into a saga.

8-Oct-2024 Email from origin "FYI:We're upgrading your meter" (With pdf)
15-OCT-2024 Email from Origin "FYI: Upcoming planned power outage" (With PDF)
23-OCT-2024 Email from me to Origin asking how to contact the technicians to arrange access.
23-OCT-2021 Email from Origin to me saying Contact Enerjex.
23-OCT-2024 Phoned Enerjex and spoke to Emma who said not our problem (We just turn the power off and on)
23-OCT-2024 Called Origin and spoke to Peja but her mic was crap and kept dropping out.  Eventually the line dropped out.  Gave up.  Back to email.
23-OCT-2024 Another email to Origin. 
29-OCT-2024 No reply from Origin.
29-OCT-2024 Receive a text from INTELLIHUB that starts with "Meter Install reminder..." Ha
29-OCT-2024 Call Intellihub on 1800 531 772.  They will call back.
31-OCT-2024 Technician arrived.  Looked and said the board needed an upgrade to meet fire regulations.
                        He also said he would put in that we wanted a specific time visit.
22-11-2024    New Meter upgrade letter.  Still has the unacceptable 7:30am-5pm time frame. For TUE 5 DEC


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27-11-2024 My response to the 22-11-2024 letter

Hi Origin team,
Thank you for notifying me that you intend to change the meter.  You have put a very wide, and unacceptable to me, time frame of 7:30am to 5pm.  I note that I do not need to be present however the meter is in the garage.  The meter reader can view it from outside but the technician will need to go into the garage in order to wire it up.

I am however not willing to wait around all day for your team.

I can suggest four options;
a) Your team calls me half an hour before they arrive and I will drive home from work and let them in.
b) Your team calls me and I will tell them where I have left a key so they can let themselves in.
c) You provide a 1hr time window and I will be there for that time.
d)  Origin pays me $1600 and I will take a day off work to wait around for your team.

Please let me know how origin would like to proceed.

Kindest regards,

Frank Thomson

22-11-2024 Letter





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