Wednesday, May 30, 2018
Sunday, May 20, 2018
Centenary Brigidine Octo.
A
great fun time spur of the moment thing. 4 Brigo girls and 4 masters
and yours truly coxing - sitting on the rear canvasss because the seat was far far too small. I actually stood up for a time too. I understand the Masters
are planning to take this boat in the Head Of the Tweed.
To me it was great for the Brigidine girls to row with the Masters and get a feel for the effect of slowing the slide in the recovery. It was also a beautiful sunny day and to me seemed good fun.
To me it was great for the Brigidine girls to row with the Masters and get a feel for the effect of slowing the slide in the recovery. It was also a beautiful sunny day and to me seemed good fun.
https://youtu.be/o_YGkcf63iY
Dan soccer Newfarm Park
Sunday afternoon. They are down 2:1. It's a tough game. A bit of argy elbow going on.
Thursday, May 17, 2018
Blanco Gas Cooktop Repair
The repair man came.
I never realised you could take the top off by undoing the screws at the hotplates.
The green thing that generates the high voltage for the spark was replaced.
The jets were removed using a socket from the top and cleaned out.
There was an old problem with too much gas on the middle burner when it was on low. There is a screw down the bottom of the control shaft. He tried that but it was jammed. It was decided to leave it "as is" because the screws apparently break off and then we would be up for a significant expense.
Monday, May 14, 2018
Sunday, May 13, 2018
Friday, May 11, 2018
Samsung Front Load Washing Machine - Extended Warranty Claim 2
Useful numbers
Endeavour job number 905522
The warranty reference is EWRW00601912
Original Purchase was bought via the union shopper (I think) and collected from MtGravatt Clive Anthony's JB HI FI. I have no idea that Clive Anthony's and JB HIFI were the same but there you go.
06-June-2013 Original Purchase. 5 year extended warranty expires 06-June-2018
13-April-2017 Email from Frank to bst@iag.com.au
12 June 2017 - Tech attended and removed blockages
11-5-2018 - FT:
Call Installment Fix Solutions 1300 373 993 option 4 "all other inquiries". Spoke to Lee(F).
turns out Installment Fix Solutions are not iag and don't to Panasonic any more either.
Panasonic 132600 2 general inquirers. Louie.
iag.com.au = Insurance Australia Group. Web site -> 02 9292 9222 No use. I can't work out how to contact them
JB HIFI Mt Gravatt 07 3552 2100
Rachael - the home store doesn't exist any more.
She says call oxley 3725 2400
Hanna -
ring 1800 621 761 "The Warranty Group"
Option 1 lodge claim Spoke "Anne".
We should be covered
But don't cover installation & cosmetic.
The work will be carried out by"
"Endevour Refrigeration" 07 3137 3633
they will call in 1 to 2 business days
reference: EWRW00601912
I called "Endevour Refrigeration" 07 3137 3633 (Service and parts is 07 3137 3666)
"Eden"
text the day before will advise the time.
"Lydon" is coming out Thursday 17 May.
Also I asked about fixing the gas cook top
FT to email Eden with Blanco cook top details $33 / 15 minutes.
need model number
new ref number
No call out fee because that is already under the washing machine.
17-5-2018 The repair fellow came and looked. He took the top off and there is a circuit board and it is nicely covered in about 5mm of soft conformal coating. We could smell smoke and sure enough a charcoaled resistor is visible through the conformal coating.
8-6-2018 Emailed Endevour to ask whats happening (See below)
11-6-2018 Endeavour called me back. I missed the call and called them. Spoke to Jeff in spare parts (07 3137 3666). He advised that because the job is more than some preset limit they have to quote the extended warranty company. This meant that the spare parts were only ordered on 26-MAY-2018. The new parts (Controller board and a front panel board) are due 18-JUNE. When they arrive they will contact me to coordinate the repair.
2-JUL-2018 Received email
17-7-2018 FT sent video showing how it does not complete long cycles
1-8-2018 FT emailed Endeavour requesting status
1-8-2018 received email from
8-8-2018 Tjana replies by email
9-8-2018 Frank Called Endeavour and spoke to Tjana
She advised I call Lumley Retail Warranty on 1800 003 466
9-8-2018 Frank called Lumley Retail Warranty on 1800 003 466
spoke to Aranda she put me onto Brenton and he is going to talk to the repairer etc etc etc and mentioned Rachael "who has been dealing with this claim"
9-8-2018 I received a call from Brenton from "The warranty group". he advised that they have to speak with the technician to see if the subsequent fault is related to the original fault. he noted the warranty expired on 6-June-2018.
He estimates 2 days.
13-8-2018 Advised he was unable to speak to the Endeavour tech bec
17-8-2018 Received call from Brenton. Approving the "recall repair". Endevour will contact me.
23-08-2018 I phoned Endeavour spoke to Clara. She advised currently waiting on quote acceptance from "The Warranty Group". Whats this I say. Brenton approved it on the 17th. Clara confirmed that there was a note that sort of implied that in their system. She said another part added to the claim on 22nd (yesterday).
Resisting the temptation to explode I politely asked to speak to her supervisor. She advised that the Service manager Chad is away. I asked to speak to someone higher up.
Joanne (Customer Service Manager):
another part was added to the quote (drain pump heater assy motor ) (we think the motor is the new part added)
Clara is going to check that Brenton has received the email and then call me back.
24-08-2018 Jo from Endeavour called me back. Brenton has approved the new quote. The parts are on order. We made a booking for the service tech for next Friday. 12:00 - 5pm
30-8-2018 12:20pm (Thursday) received text
"Hello. Your PANASONIC repair is booked for the 31/08/2010 between 10AM-2PM. If unavailable PH (07) 3137-3633. NO REPLY"
Oops. 10am I though 12 noon. Phoned and spoke to Tianne. She is going to call the tech and call me back.
Endeavour job number 905522
The warranty reference is EWRW00601912
Original Purchase was bought via the union shopper (I think) and collected from MtGravatt Clive Anthony's JB HI FI. I have no idea that Clive Anthony's and JB HIFI were the same but there you go.
06-June-2013 Original Purchase. 5 year extended warranty expires 06-June-2018
13-April-2017 Email from Frank to bst@iag.com.au
12 June 2017 - Tech attended and removed blockages
11-5-2018 - FT:
Call Installment Fix Solutions 1300 373 993 option 4 "all other inquiries". Spoke to Lee(F).
turns out Installment Fix Solutions are not iag and don't to Panasonic any more either.
Panasonic 132600 2 general inquirers. Louie.
iag.com.au = Insurance Australia Group. Web site -> 02 9292 9222 No use. I can't work out how to contact them
JB HIFI Mt Gravatt 07 3552 2100
Rachael - the home store doesn't exist any more.
She says call oxley 3725 2400
Hanna -
ring 1800 621 761 "The Warranty Group"
Option 1 lodge claim Spoke "Anne".
We should be covered
But don't cover installation & cosmetic.
The work will be carried out by"
"Endevour Refrigeration" 07 3137 3633
they will call in 1 to 2 business days
reference: EWRW00601912
I called "Endevour Refrigeration" 07 3137 3633 (Service and parts is 07 3137 3666)
"Eden"
text the day before will advise the time.
"Lydon" is coming out Thursday 17 May.
Also I asked about fixing the gas cook top
FT to email Eden with Blanco cook top details $33 / 15 minutes.
need model number
new ref number
No call out fee because that is already under the washing machine.
17-5-2018 The repair fellow came and looked. He took the top off and there is a circuit board and it is nicely covered in about 5mm of soft conformal coating. We could smell smoke and sure enough a charcoaled resistor is visible through the conformal coating.
8-6-2018 Emailed Endevour to ask whats happening (See below)
11-6-2018 Endeavour called me back. I missed the call and called them. Spoke to Jeff in spare parts (07 3137 3666). He advised that because the job is more than some preset limit they have to quote the extended warranty company. This meant that the spare parts were only ordered on 26-MAY-2018. The new parts (Controller board and a front panel board) are due 18-JUNE. When they arrive they will contact me to coordinate the repair.
2-JUL-2018 Received email
Tjana Knight customerservice2@endeavourservice.com.au
Speaking to tech to find out what is needed.
2-JUL-2018 Received email from Endeavour advising they know what parts to order.
1-8-2018 FT emailed Endeavour requesting status
1-8-2018 received email from
END Support ENDsupport@endeavourservice.com.au
sounds ominous
7-8-2018 FT nudged endeavour by email.8-8-2018 Tjana replies by email
My apologies with the delays for repairs.
We are currently waiting to hear back the warranty company to cover the cost of your repairs.
I have asked for our accounts to chase this up and get this sorted asap for you.
I will keep you updated with this job.9-8-2018 Frank Called Endeavour and spoke to Tjana
She advised I call Lumley Retail Warranty on 1800 003 466
9-8-2018 Frank called Lumley Retail Warranty on 1800 003 466
spoke to Aranda she put me onto Brenton and he is going to talk to the repairer etc etc etc and mentioned Rachael "who has been dealing with this claim"
9-8-2018 I received a call from Brenton from "The warranty group". he advised that they have to speak with the technician to see if the subsequent fault is related to the original fault. he noted the warranty expired on 6-June-2018.
He estimates 2 days.
13-8-2018 Advised he was unable to speak to the Endeavour tech bec
17-8-2018 Received call from Brenton. Approving the "recall repair". Endevour will contact me.
23-08-2018 I phoned Endeavour spoke to Clara. She advised currently waiting on quote acceptance from "The Warranty Group". Whats this I say. Brenton approved it on the 17th. Clara confirmed that there was a note that sort of implied that in their system. She said another part added to the claim on 22nd (yesterday).
Resisting the temptation to explode I politely asked to speak to her supervisor. She advised that the Service manager Chad is away. I asked to speak to someone higher up.
Joanne (Customer Service Manager):
another part was added to the quote (drain pump heater assy motor ) (we think the motor is the new part added)
Clara is going to check that Brenton has received the email and then call me back.
24-08-2018 Jo from Endeavour called me back. Brenton has approved the new quote. The parts are on order. We made a booking for the service tech for next Friday. 12:00 - 5pm
30-8-2018 12:20pm (Thursday) received text
"Hello. Your PANASONIC repair is booked for the 31/08/2010 between 10AM-2PM. If unavailable PH (07) 3137-3633. NO REPLY"
Oops. 10am I though 12 noon. Phoned and spoke to Tianne. She is going to call the tech and call me back.
On 8/06/2018 5:00 PM, Frank wrote:
Hi Eden,
Our washing machine is being repaired by you guys under extended warranty.
The reference is EWRW00601912
The tech came out on 17-5-2018 and looked at it and it needs a new control unit. He advised that he would order one and that should take 2 weeks.
Can you advise status please.
Can you advise when the new controller will be installed.
If you wish to talk, my mobile is 0414
Thanks,
Frank
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