HOTY Booking and a comarison of airfares

Just booked for Megan and I to go to Melbourne for the HOTY (Rowing).

A comparison of Airfares.


-->

Carrier	$	2 People	Total 2 people return
Qantas	$145	$290	$580
Virgin	$139	$278	$556
Jetstar
Base price	$65
Baggage 20kg	$18
Sit together fee	$11
Credit Card Fee	$9
One way per person	$103	$205	$410
Tiger
seat per person	$51
tax and fee	$10
credit card fee	$9
20kg bags	$20
	$90	$179	$358

Ended up choosing Jetstar & saving the 8.50 pp per leg credit card fee.
Tiger were quite up front with that fee.  Jetstar show it in the fine print when you look closely on the first page.  I was anoyed that Jetstar had a $11 sit together fee.  At first I could not get rid of it but when I did it turned out then you may not sit together.  It was not mentioned on the front page.

================================================

The Jetstar change

Hi Edgar Thomson,
Since you made your booking, we have changed our flight schedule. Please be advised that your flight details have changed. We understand it can be frustrating when plans change, and we apologise for any inconvenience caused. While we try to avoid any changes to our timetable, in this instance it was unavoidable. Please review your flight details below.
Booking reference: X4CNHR
Passengers:
Edgar Thomson
Megan Thomson

Date	Flight	From	Depart	To	Arrive
27Nov14 02Dec14	JQ 567 JQ 566	Brisbane Melbourne-Tullamarine	19:50 18:00	Melbourne-Tullamarine Brisbane	23:15 19:15

 The flight down is no good.  Arrive far too late.
Jetstar have an earlier flight but we will both be still at work.

Options
Jetstar - Dep 12:00 Noon Arr Mel 3:25PM - No Megan has work!
                      7:50pm   Arr Mel 11:50pm - Crap option
Tiger - No flights anywhere near a 6pm departure.
Qantas DEP BNE 6:00pm arr MEL 9:20pm  $239 x 2
Virgin DEP BNE 5:55pm Arr MEL 9:15pm  $149 x 2

Jetstar customer care (complaints department)  131538
17-9-2014 Spoke to
18-9-2014 Spoke to Marki who advised that because the change was less than 3hrs then I cant automatically get my money back.  One valid reason would be if I was attending a meeting and the later time would cause me to miss that meeting.  Have to provide evidence.
Markie said I had to submit an issue on line.
This is what I submitted


Booking Reference xxxxxx
The problem only relates to the Brisbane to Melbourne leg.  The return option offered by Jetstar is acceptable to us.
PROBLEM
Jetstar advised me that they have changed the schedule such that this flight no longer exists.
The options that Jetstar have offered are not acceptable.
WAS Depart Brisbane 6:05PM Arrive Melbourne 9:30pm. 
Jetstar Offer DEP BNE 19:50 ARR MEL 11:15.  This is too late. 
Jetstar also suggested an earlier flight however my wife and I will still be at work at that time.

Given that Jetstar are unable to supply the service that I purchased, I would like you to do one of the following:
OPTION 1 - There is a Qantas flight at 6:0pm.  Book us on that. - Jetstar Refused
OPTION 2 - Refund my money. - Jetstar Refused
OPTION 3 - Give me a single voucher for the value of the two tickets that I can reuse later - Jetstar Refused

and Jestar respond:
Thank you for your inquiry.
Our customer service team will contact you as soon as possible (within 15 business days).
If you have not heard from us within this time, please do not resubmit your enquiry. Please call our Contact Cent-re.

-----------------------------------------------------------------------
10-11-2014 Phoned customer care 131538 again and spoke to "Adrian"
Before got to speak to a human I had to deal with a computer.  that was a annoyance in its-self.

Date	Flight	From	Depart	To	Arrive
27Nov14 02Dec14	JQ 567 JQ 566	Brisbane Melbourne-Tullamarine	19:50 18:00	Melbourne-Tullamarine Brisbane	23:15 19:15