About 10am the internet dropped out. Ross tells me all three lines are dead and indeed they are.
Our hard lines follow a fairly tortuous route to the outside world. I went and looked at the equipment rack next door assuming they may have been fiddling but no. And the MDF is now behind a wall and a removable panel that needs a screwdriver to access. So I figure no rat has eaten a cable and no human on site has been tinkering.
I attempt to contact Telstra. This is not as easy as it should be but it was certainly as hard as expected. Automated virtual assistant first told me they were busy with a 10 minute wait and would call me back. 45 minutes and no call back. Try again several times and the virtual voice tells me they know about my fault and that others are affected. The story of my life. Finally I get onto someone who puts me through to someone and you get the idea.
He diverts the work line to my mobile. Upon reflection, this was actually the only useful thing anyone achieved. Then he explains that he can send me a mobile phone and that will take up to 3 days. Internet - too hard.
I call Telstra Mt Omany and establish that they have HFC modems with 4G back up in stock. I cant go in right away. They tell me I have to have an appintment with the NBN specialist. 2pm.
About quarter to 2 I show up. The kind man at the door greets me and finds my name on his tablet and calls out to one of the staff who comes over and takes me in. I guess they are all NBN specialists. I am wondering why I could not have just rocked on up earlier. The kid lady confirms they have modems but wait for it.... they system has been down all day and they can;t provision it. wtf.
I walk a few stores up and sign up with vodafone.
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